Refund policy
Made-to-Order Notice
Every product is printed individually on demand upon purchase. Because we do not hold pre-printed inventory, we do not accept general returns or exchanges for sizing issues or change of mind. Please check our size charts prior to completing your purchase.
Damaged, Defective, or Misprinted Items
If your item arrives with a print error, garment flaw, or transit damage, we will replace it free of charge.
Contact support within 30 days of delivery with:
- Your order number
- Clear photos of the print flaw or damage
Once verified, a replacement order will be submitted immediately without requiring you to ship the defective item back.
Lost Packages
If tracking stops updating or your parcel goes missing, notify support within 30 days of the estimated delivery date so we can issue a replacement.
Undeliverable Shipments
If an order is returned to sender due to an incorrect delivery address provided at checkout or failure to retrieve the package from a local post office, the customer is responsible for re-shipping fees to dispatch a replacement.